If it ain’t broke

Laura K. Silver is a trustee of the Jewish Light who writes a blog for the paper’s website (stljewishlight.com/laura).  She owns The Paper Trail of St. Louis, a financial and legal concierge service. Laura is married and the mother of two middle school age children.

By Laura K. Silver

I am the queen of the intermittent problem.  Whether it is my car, my washing machine, or my ice maker, rest assured that as soon as I make a phone call to repair it, the problem will stop.

I’ve driven my car to the dealer plenty of times only to be told that my car is “fine” and to come back if I have the problem again. Inevitably, it’s not so fine by the time I pull into my garage a half hour later. 

The refrigerator people were more blunt, “Ma’am, we can’t fix a noise that we can’t hear.”

“But it was making the noise 10 ten minutes ago.” 

“Well, it’s not happening now.”

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Of course it isn’t.  You’re here!

I’m not sure if they think that I’m lonely and need the company of repair people to pass the time.  I don’t.  I am not looking to make new friends this way or spend money on service charges for things that aren’t broken.  I’m not crazy. 

Or am I? 

As an attorney, I am trained to think about evidence.  I didn’t have any, so I came up with a solution that makes me look totally little off the wall, but it works. 

A few weeks ago, my washing machine made an awful sound on the spin cycle.  I called.  It stopped.  The repair man walked into my house and I informed him that the washer sounded fine.  He was polite, so I continued.

“But I videotaped the noise while it was happening.  You can hear it and see it for yourself.”

“I’ve never had anyone do that before.  Let me see it.”

I handed over my Iphone and together we watched the exciting video of my washing machine making it’s horrible noise.

“It’s your pump,” he said.  Within 20 minutes, he was out the door and my noise was fixed for good.

I’ve decided it is worth it to look a little nutty to get my problems solved.  From now on,  I’m videotaping every repair issue I have. 

My car better learn to smile for the camera.